FAQs

📦 Order Processing & Shipping Information

At Lumarro, we’re dedicated to getting your order to you as quickly and smoothly as possible. Here’s what to expect once you place an order with us:

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🕒 Processing Time

Orders are processed within 3–5 business days before shipping. You'll receive a confirmation email once your package is on its way.

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🚚 Estimated Delivery Times

• U.S. Orders:
  Shipped via USPS or FedEx, with an estimated transit time of 15–20 business days.

• International Orders:
  Delivery times range from 15–30 business days, depending on your region and local fulfillment center.

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⚠️ Potential Shipping Delays

While we strive for timely delivery, delays can occur due to:

• Seasonal demand

• Weather conditions

• Customs clearance

• Unforeseen global events

We appreciate your patience and understanding.

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🔍 Tracking Information

All orders include tracking. Once shipped, you’ll receive a tracking number via email.
For real-time updates, please visit our Track Your Order page.

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❌ Order Cancellation

You may cancel your order within 24 hours of placing it with no penalty.
Simply email us at lumarro@gmail.com with the subject line: "CANCEL MY ORDER."

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🏠 Incorrect Address?

If you've entered the wrong address, please contact us within 24 hours.
We can update it before your order ships, but unfortunately, we cannot make changes after dispatch.

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📦 Delivery Attempts

Most carriers will attempt delivery twice before returning the package to us.

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📷 Damaged Items

If your item arrives damaged, send us:

• Your order number

• A photo of the damaged product

We'll send a free replacement right away.

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💬 Need Help?

Have questions? Our support team is happy to assist.
Reach out to us at lumarro@gmail.com — we usually respond within 24 hours.